Privacy Policy

Privacy Policy

Effective Date: 12 December 2023

Company: Earl Hosting (Pty) Ltd | Reg No. 2022/466470/07

This Privacy Policy explains how Earl Hosting (“we”, “our”, “us”) collects, uses, discloses, and safeguards your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.

1. Information We Collect

We may collect the following types of personal information:

• Full Name
• Email Address
• Phone Number
• Billing and Payment Details
• Domain Registration Data (WHOIS info)
• IP Address and Device Info

2. How We Use Your Information

We use your personal information to:

• Create and manage your account
• Provide hosting, domain, and website services
• Process payments and issue invoices
• Send service-related notifications and support messages
• Ensure compliance with laws and resolve disputes

3. POPIA Compliance

We are committed to protecting your privacy and handling your personal information responsibly. In terms of the POPIA Act:

• We only collect information necessary for service delivery
• We will never sell or share your data with third parties without your consent
• You have the right to access, correct, or delete your personal information

4. Sharing of Information

Your information may be shared with:

• Payment gateways (e.g. PayFast) for secure processing
• Domain registrars for domain management
• Legal authorities when required by law

5. Cookies and Analytics

We may use cookies and third-party analytics tools (like Google Analytics) to enhance your browsing experience and improve our website. You can disable cookies in your browser settings.

6. Data Security

We implement strict security measures, including encryption, firewalls, and access controls, to protect your information from unauthorized access or breaches.

7. Retention of Information

We retain your personal information only as long as necessary for legal, tax, accounting, and service-related purposes. You may request deletion at any time, provided it does not conflict with regulatory obligations.

8. Your Rights Under POPIA

You have the right to:

• Request a copy of your personal information
• Ask for corrections or updates to your data
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator

9. External Links

Our website may link to third-party sites. We are not responsible for the privacy practices of external websites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and your continued use of our website and services constitutes your acceptance of the changes.

Contact Information

Earl Hosting (Pty) Ltd
Email: security@earlhosting.co.za
Website: www.earlhosting.co.za

If you have concerns regarding your privacy or how your personal data is handled, please contact our Data Protection Officer at the above email address.